Refund Policy

Purchases through Paddle

Paddle is the authorized reseller for these purchases. Its Buyer Terms and Refund Policy in effect at the time of purchase apply.

Fleetraly is operated by: شركة فليترالي للخدمات الرقمية ش.م.خ

Refund eligibility

Payments are generally non-refundable unless applicable law requires otherwise. Paddle may consider requests submitted within 14 days of the transaction and approve a full or partial refund, or decline. A request does not guarantee a refund. Mandatory consumer and statutory withdrawal rights remain unaffected.

Requesting a refund

Use the support link in your Paddle receipt or visit paddle.net and select “Request refund”. Include the purchase email, transaction details and reason. Paddle assesses eligibility and processes approved refunds to the original payment method where possible.

Subscription cancellation

Paid plans renew monthly until cancelled. Cancel through your Fleetraly billing settings, the Paddle customer portal linked in your receipt, or Paddle support. Cancellation takes effect at the end of the billing period and stops future renewals; it does not automatically refund payments already made.

Free trial

Fleetraly offers a 14-day free trial. It does not charge you automatically when the trial ends. Starting a paid subscription requires selecting a plan and completing checkout.

Technical support

For a persistent technical issue, contact Fleetraly first. If we cannot resolve it, contact Paddle with the issue details and our response. Applicable statutory rights continue to apply.